FAQ

GENERAL 

HOW DO I ORDER ONLINE?
Once you have chosen all the items you wish to purchase from http://www.foundboards.com and added them to your shopping cart, proceed to the checkout by simply clicking ‘checkout’.  Do this once you have finished shopping and are ready to finalize your purchase.

From here you can either proceed to:
Login for a faster checkout process if you are already a member of http://www.foundboards.com

Complete the purchase and become a member by clicking the create an account which will mean if you are to place an order in the future http://www.foundboards.com will remember your details, and or alternatively complete your order as a guest.

Please also note that you will need your credit card or PayPal details and your billing address to complete the order. If you have any further questions please contact us by email. 

 

CAN I CHANGE/CANCEL MY ORDER?
Yes we are able to change your order right up until the moment it has been shipped. Our orders are processed and shipped fast, usually within two business days from the day of purchase. So you must contact us by email as ASAP. If the order has already been shipped then you must refer to our returns and exchanges policy.

 

CAN I TALK TO SOMEONE?
Yes however please send an email first to arrange a time.

 

WHAT ARE YOUR FULL TERMS & CONDITIONS?
Foundboards.com full term and conditions consist of: online shopping, terms of use agreement, the Found Absolute custom bodyboard policy and privacy policy.

 

WHAT CURRENCY ARE PRODUCTS DISPLAYED IN?
All prices are set to a default setting, and shown in Australian dollars, please see currency converter for international prices.

 

DO YOU HAVE A SIZE GUIDE?
Yes we do please refer to our sizing chart on all our products featured here.

 

RETURNS & EXCHANGES

CAN I GET AN EXCHANGE OR REFUND?
Yes you can! At http://www.foundboards.com we want you to be completely satisfied with your purchase and we understand that sometimes it can be difficult to choose the right item online so we are more then happy to offer our exchanges policy

Please refer to return and exchanges policy for full terms & conditions.

See our Refunds & Exchange Policy for more information.

 

CAN I EXCHNAGE MY PURCHASE IN A STORE?
We currently do not provide this service you will have to contact Foundboards.com if you purchased your product online or alternatively where the product was purchased.

 

WHAT CAN I USE AS A PROOF OF PURCHASE?
The tax invoice received with the purchase is the most ideal.  In the event that you have lost the original tax invoice you can be emailed the tax invoice by logging into my account section of the website.

 

WHAT CAN I DO IF MY PURCHASE IS FAULTY?
Notify us immediately as in the unlikely event that your purchase is faulty we will endeavor to fix the problem and or provide a full refund.

SHIPPING & DELIVERY

WHICH COUNTRIES DO YOU SHIP TO?
We currently ship to most addresses worldwide

 

HOW MUCH WILL SHIPPING COST?
Shipping cost will vary from product to product and the quantity of products you have ordered will also affect the final shipping price.

 

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
We aim to have all orders processed and shipped within 2 business days.

You will receive an email confirming that your purchase has been shipped and in most cases but not limited to you will receive the order the next day or the day after that. Please check estimated shipping times for Australia wide orders and international orders.

Found absolute orders will take longer please refer to shipping times.

See our Shipping & Delivery Policy for more information.

 

IF THERE IS A PROBLEM WITH MY ORDER WHO CAN I CONTACT?
If you have any issues regarding your order from http://www.foundboards.com no matter how big all small please contact us at info@foundboards.com

 

WHAT IF MY ORDER IS NOT DELIVERED IN THE EXPECTED TIME FRAME THAT WE HAVE PROVIDED?
Nothing to worry about, you can keep track of your order at all times by clicking on the tracking number.

 

DO YOU DELIVER TO PO BOXES?
Sorry at this time we do not deliver to PO BOX addresses.